Frequently asked questions
For anything not covered here, contact us by phone, email or Instagram DM.

Questions and answers (22)
Please check before booking (6)
Is there a hot spring bath at the guesthouse?
There is no hot spring bath at the guesthouse. The shower room (1), bathroom, toilets (separate for men and women) and washbasins are shared.
For a hot spring, walk to a public bath in the hot-spring town, such as Siebold-no-Yu.
Are meals included?
No. We are a room-only guesthouse and do not serve meals. Guests can use LAPPY CAFE on the ground floor from 9:00 to 11:00 every morning. Cafe food and drinks are paid separately from your room. If you would like to use the cafe before check-out but earlier than 9:00, please book in advance.
For dinner, you can walk to restaurants in the hot-spring town.
Can I come by car? Is there parking?
Cars cannot drive up to the guesthouse because the lane in front is closed to cars. We have no parking of our own.
Please park at a nearby lot such as Times Siebold-no-Yu parking (500 yen per day) and walk to the guesthouse.
What are the check-in and check-out times?
Check-in is from 15:00 to 18:00. Check-out is by 10:00.
If you will arrive after 18:00, please contact us.
Where can I see the rates?
Rates appear on the booking page once you choose your dates and number of guests. Rates for children are shown there too.
Is there a cancellation fee?
Cancellation is free up to 3 days before arrival. The fee is 30% two days before, 50% the day before, and 100% on the day of arrival or for no-shows. For bookings made through other booking sites, that site's cancellation policy applies.
About the rooms (7)
Can I stay alone?
Yes. The private rooms Suisen, Shobu and Kikyo can be booked by one person. Men can also choose the shared dormitory, Asagao.
Can women stay in the dormitory?
The dormitory, Asagao, is for men only. Women can choose one of the private rooms: Suisen, Shobu, Kikyo, Yuri or Botan.
How many people can stay in one room?
Our largest private room, Botan, sleeps 3 to 6. Yuri is for 2 to 4, and Suisen, Shobu and Kikyo are for 1 or 2.
Do the rooms have their own toilet or bath?
No. The bath (shower room and bathroom), toilets and washbasins are shared by all rooms. Toilets are separate for men and women.
What facilities and amenities do you have?
Every room has air conditioning and Wi-Fi. The refrigerator, microwave and electric kettle are shared. Shampoo, conditioner, body soap and a hair dryer are free to use.
Towels (rental), toothbrushes and yukata robes are available for a fee.
Where can I keep valuables in the dormitory?
Guests in the dormitory can use the valuables lockers. Please look after your own valuables. The guesthouse is not responsible for any loss or theft.
Can I stay with children?
Yes, families with children are welcome. We kindly ask you to be considerate of other guests. A baby cot and a baby bath are available.
If you need a waterproof sheet, please ask us. If bedding is soiled beyond normal cleaning and washing, we may charge the actual cleaning cost.
Windows in the river-side rooms open in two levels, so please keep small children away from them.
During your stay (6)
Can I use the shower anytime?
The shower is booked in advance. Write your name on the whiteboard in front of the shower room at the back of the ground floor. Each guest can use it for up to 30 minutes.
Please give it a quick clean for the next person.
Can I go out at night?
We turn off the lights and lock the front door at 22:00, but you can still go out using the smart lock.
From 22:00 to 7:00, other guests are sleeping, so please keep quiet.
Until what time can I use the common space?
The common space on the ground floor is open until 22:00.
Can I smoke?
The whole building is non-smoking. There is a smoking area beside the entrance.
Do I take off my shoes inside?
Yes, shoes are not allowed inside. When you go out, you are free to use the outdoor slippers.
Are there insects?
LAPPY is in an old building, so insects may come in depending on the season. Insect spray is kept at the central washbasin.
Getting here (3)
Can I get there by bus?
The guesthouse is 7 minutes on foot from Ureshino Onsen Bus Center.
What is the nearest station?
Ureshino-Onsen Station is 5 minutes away by car. Cars cannot reach the guesthouse itself, so you will get out nearby and walk. Takeo-Onsen Station is 20 minutes away by car.
How far is the airport?
Nagasaki Airport is 30 minutes away by car.
House rules
- The whole building is non-smoking, and the smoking area is beside the entrance.
- Shoes are not allowed inside. You are free to use the outdoor slippers when you go out.
- From 22:00 to 7:00, other guests are sleeping. Please be considerate of them and of our neighbors.
- We turn off the lights and lock the front door at 22:00. You can still go out using the smart lock.
- The common space on the ground floor is open until 22:00.
- The shower is booked in advance, up to 30 minutes per guest. Please give it a quick clean after use.
- Please do not use rolling suitcases on the tatami floor.
- Please do not eat or drink on the beds.
- When you go out, please turn off the air conditioner and the lights.
- Please put burnable trash in the bin in your room, and sort cans, glass bottles and plastic bottles into the bins in the common space.
- Please look after your own valuables. Guests in the dormitory can use the valuables lockers.
- In case of a fire, earthquake or other emergency, please follow the staff's instructions and evacuate.



More about LAPPY
Check availability and book
Check availability and book on our official booking page. Rates appear once you choose your dates and number of guests.
The booking page (an external site) opens in a new tab.
Cars cannot reach the guesthouse. Please park at the Times Siebold parking lot nearby and walk. Access and parking